Comments on: Hong Leong Bank (AGAIN)

By: windonebody

windonebody — Thu, 22 Apr 2010 09:31:22 +0000

nuff said. HLB sucks!

By: MalayMail

MalayMail — Thu, 25 Jun 2009 04:06:08 +0000

Never. never get housing loan from HLB! and Confirmed! their service very very “Char”
It seem that the ground staff know nothing about what is the problem a customer is facing!

I was given the hosing loan by HLB more then 12 years ago and I discovered the irregularity with the interest charged (average of 9.75% for the passed 12 years and on the letter of offer is only BLR+1.35%)

With the monthly repayment to the bank of RM2834.00 X 12 moths X 12 years
= RM408,096.00 (Total payment up to January 2009)

After paying RM408,096.00 to my horror surprise when I asked the bank to print out my statement and the amount I still have to pay to the bank is RM203,795.36 (as on December 2008) and my principal loan amount is only RM280,000.00.

I am complaining the matter to the Managing Director and awaiting for her good reply!

By: Michael

Michael — Thu, 11 Jun 2009 05:16:57 +0000

u want to hear my story bout this HLB? I did a small balance 2k transfer to this hau lak bank’s credit card. Then i started using that CC as well.. 2 months later i found out that my CC portion amount was not deducted, (even i paid full for the CC charges) and at the same time was penalised as well…

Guess what the hau lak bank told me… Sir, you need to settle all your BT amount first, then only your CC amount will be deducted next. WTF!! Immediately i stopped using HLB CC. Poor me, i can’t settle all the BT, as i will be penalised (for early settlement).. so i watched helplessly the next 4 months to see the compound interest of my CC charges, as i pay the monthly BT amount.

After the 6months was up… I immediately cancelled all accounts related to HLB.

This bank shud be blacklisted.

By: kuan

kuan — Wed, 18 Mar 2009 00:29:17 +0000

HLB is the bank that nobody can trust, no use to complain, I even complain to the CEO of HLB evonne chia about its staff matthew ong of giving me false data of my saving account, but she insisted that I have to contact matthew ong. Where is the fairness? reporting to BNM is of no use. I have given them 11 months to rectify the error, but in the end matthew ong’s (HLB) strong-arm tactic force me to accept their term and I protestedly accepted their unfair amount and close all mine and family’s accounts with this bank. I have reported to the Association of Banks in Malaysia, I am still in my quest for JUSTICE not for me but for the Malaysian Citizens right to fair and honest dealings with this bank(HLB)

By: harjin

harjin — Mon, 26 Jan 2009 08:54:26 +0000

They did a system maintenance on January 24, 2009. Some of us tried to get some cash via the ATM machine. Then it pop-up – unable to process this transaction. No money and no receipt coming out of the machine. When later in the evening I’d checked my balance, the amount decrease/less of RMXXX (the amount that I didn’t manage to get from the atm). Tried to call the call centre the whole night long, finally the only thing they can do is to send a report to the bank and I must also go to the bank to make a written report and then Maybe within 2 weeks they will do some investigation to clarify this matter.

My account balance decrease in a few seconds, I need to wait for a few weeks for them to rectify the problem.

At least try to warn the customers of system maintenance. Everybody knows, system upgrade or whatsoever will cause a lot of haywire.

By: Emily

Emily — Wed, 22 Oct 2008 02:15:07 +0000

I am also very fed up with Hong Leong Bank customer service. I have fully redeemed my housing loan since March 08 but till todate they have not send Form 16N to my solicitor. I called the Tmn Tun branch everyday but the line is always engage. When I managed to speak to their staff, Hunza, no action taken. When i called the customer service centre 3 times, they promise to return my call, nobody bother to return my call…

I am very upset Hong Leong group has lost its credibility in customer service lately.

By: xianglooi

xianglooi — Fri, 19 Oct 2007 04:06:22 +0000

u can get the complain form from the link below

http://www.bankinginfo.com.my/_system/media/downloadables/banking_instrument_complaint_form.pdf

By: Angry

Angry — Wed, 29 Aug 2007 09:16:40 +0000

Idiot them !!! They upgrade automatically ‘happily’. When i get to know about this, they say can downgrade, BUT, must come personnally to bank. They tot everybody so free & convenient to go ka ! We, working ppl, need to apply leave, just to do this stupid transaction!! I will surely close all my acct, damn lousy service …

By: STUPID HLB

STUPID HLB — Mon, 27 Aug 2007 15:04:19 +0000

the worst call centre, useless Assistant . Ask for HQ number. Gve me a BRanch number… And keep me on hold till line went DEAD. AND LOUSY ONLINE BANKING . Cant even save the transaction!!!!!! STUPID

By: michelle

michelle — Sun, 08 Apr 2007 15:56:12 +0000

daylight robbery, don’t give them the money, report them to Bank Negara. Change bank also.